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    Before You Call – Tips on Preventing Billable Elevator Calls

    If you have an elevator in the building you manage, you’ve likely experienced  a $200+ Service Request, just to have an elevator mechanic remove a pencil from your door sill (whoops!).

    Or maybe you called in a service request because your elevator won’t move from the first floor, only to find out later, your engineer had not switched off the Fire Service testing feature?

    It happens to everyone, don’t feel too bad (and we won’t tell your owner!). Before you call an elevator maintenance provider to request additional service, there are several steps you can take to try to prevent any unnecessary service charges (in non-emergencies only).

    Before you call tips*:

    1. Verify the equipment reported out of service is not just in fire-service mode.
    2. If the equipment is out of service, verify that all key switches and stop switches are in the correct position.
    3. Verify that all door sills are free from debris and that there is nothing blocking the doors.
    4. Verify that conditions such as fluctuating or loss of power, smoke detectors tripped, security system malfunctions, etc… do not exist.

     

    If you’ve taken these steps and you still aren’t sure if you should place a call, contact your Account Manager who can help guide you through the process. After all, that's what we’re here for. If you’d like materials to pass out to your team with these tips on them, feel free to e-mail me at: allison.anderson-fobert@kone.com or find me at the next IREM event!

     

    **All items above should be verified by authorized personnel and in accordance with local codes and governing authorities. In an emergency or entrapment, please follow your emergency procedures and contact local authorities and/or your elevator provider.**

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